About our Bureau

About our Bureau

Grangemouth & Bo'ness Citizens Advice Bureau is here to offer free, impartial and confidential advice to Grangemouth and Bo'ness. We deliver support and guidance on a range of topics, giving people the information they need to deal with any situation and improve their lives. Please drop in to speak to one of our highly trained advisors.

Every year Grangemouth & Bo'ness Citizens Advice Bureau works with 4000 clients and helps resolve 11000 issues. As a registered charity, we rely on donations and the work of our volunteers to continue to provide these important services.

Privacy Policies:

At Citizens Advice Bureau (Grangemouth & Bo’ness) Ltd. we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect citizens in Scotland. We only ask for the information we need, let you decide what you're comfortable telling us, and explain why we need it. We also treat it as confidential. We adhere to the General Data Protection Regulations and have policies in place to ensure this. To view our Privacy Notice see download at the bottom of this page.

Fair Work First

Supporting the implementation of Fair Work First in workplaces across Scotland

Citizens Advice Bureau (Grangemouth & Bo'ness) Ltd. are committed to advancing the principles of Fair Work First and are real Living Wage employers. More information on Fair Work First is detailed in the Scottish Government document at the bottom of this page that you can download.

Grangemouth & Bo'ness Citizens Advice Bureau

We’ve been open since 1974 and we’re part of the Scottish Citizens Advice network, which has been offering advice and support since 1939. Together we advise over 300,000 people on the best way to sort out their problems every year - that’s 1 in every 14 adults.

We can offer advice, guidance and information in a number of different areas, including benefits, consumer issues, immigration, workplace disputes and much more. See our services section for more information.

We also offer the following specialist services:

We have 7 staff, 18 volunteers working as advisers and helping behind the scenes. Everyone you meet at Grangemouth & Bo'ness Citizens Advice Bureau has had a minimum of six months of training, so they are well-equipped to give you advice on a wide range of problems and issues.

Meet our advisers, or find out more about volunteering with us.

Expert advice - every time

As a member of the Scottish Citizens Advice network, the service we deliver must always meet national standards. This means you’ll receive a professional service, every single time you talk to us.

Our advisers undergo extensive training to make sure you receive the best quality of advice, whatever your issue may be. The Citizens Advice Scotland competency-based Adviser Training Programme is renowned in the voluntary sector and beyond.

Our advisers also have access to the AdviserNet Information System. This valuable resource provides a wealth of information on everything from employment and benefits to housing and debt. Access to this independent, trusted and quality assured information means our advisers can always offer you the most up-to-date advice.

In addition to our training and resources, the quality and training team at Citizens Advice Scotland regularly review the advice we offer, via a bureau audit. This makes sure we continue to meet the high standards required of a Citizens Advice Bureau.

Our charity status

Every bureau within the Scottish Citizens Advice network is a registered charity, and depends on support from the public to continue to offer advice to improve people’s lives.

As a charity, we are open and transparent about our accounts and governance structure. The minutes of our Annual General Meeting (AGM) are also published online each year.

Get advice

There are a number of ways you can get advice from Grangemouth & Bo'ness Citizens Advice Bureau. You can call, Email Us or you can make an appointment to come in for a face-to-face appointment.

We aim to respond to messages within three working days.

We offer home visits.

Making a complaint

If you want to make a complaint about Grangemouth & Bo'ness Citizens Advice Bureau contact us directly. You can also read more about our complaints procedure.