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Get Advice

How to get free, impartial and confidential advice
Advice in person Email Us Phone Us Self-help

Update Dec 2024 - Please note that we are rclosed Monday 2nd Dec 2024.

We operate a TRIAGE system to streamline our service in order to be better able to prioritise your enquiry and deal with it more effectively. The TRIAGE system means we will look to deal with enquiries by telephone, e-mail, or video call where possible, and use face to face/appointments where the circumstances require it.

Telephone Call Back Service – 01324 666935

  • You can make your call anytime and, if we cannot answer the phone, you can leave a message.
  • After 7-rings your call will transfer automatically to our answer machine where you can leave contact and enquiry details with a view to us calling you back. 
  • You will receive your first call back normally within three working days. If you are not available when we call, we will make a further two attempts over separate days.
  • Messages are checked daily (except weekends).
  • If there is a genuine urgency &/or timelimit issue, please say so and we will try prioritise your enquiry.

 

E-mail Service – adviser@grangemouthcab.casonline.org.uk

  • Can be sent at any time.
  • All e-mails are checked daily (except weekends).
  • Please provide your contact and enquiry details, though be aware it is likely we will have to get back to you for further information.
  • We aim to reply within three working days.

 

Appointments & Triage Drop-in 

  • Monday, Tuesday, Wednesday & Thursday 9.30am - 3.30pm.
  • You will be asked for your contact and enquiry details. This helps us assess how best to deal with your enquiry and either see you there and then, arrange an appointment, or arrange a telephone call back.
  • Every effort will be made to deal with your enquiry as quickly as we can.

 

Appointments

We will provide an appointment if your enquiry requires one, and after initial discussion with an adviser.

 

Document drop-off

If you need to hand in any documents please do so Mon to Thurs between 9.30am and 3.00pm.

 

Alternative advice numbers:

Advice Direct Scotland for consumer advice - 0808 164 6000

Shelter for housing advice - 0808 800 4444

ACAS for employment advice - 0300 123 1100

Universal Credit Help to Claim service - 0800 328 5644

 

 Visit Advice for Scotland website or the Money Map Tool for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.

 

Advice in person

For more complex issues or ongoing problems, you should visit us so we can discuss your situation in person. Face-to-face we’ll have the time to talk about everything that’s going on and offer you the best advice.

Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

  • Call our bureau directly

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you within three working days.

Self-help

Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.