Get Advice

Get Advice

How to get free, impartial and confidential advice

We operate a TRIAGE system  to streamline our service in order to be better able to prioritise your enquiry and deal with it more effectively. 

The TRIAGE system means we will look to deal with enquiries by telephone, e-mail, or video call where possible, but will use face to face where the circumstances require it.

Telephone Call Back Service within three working days – 01324 666935

  • When you call you will be advised we will take contact and enquiry details with a view to calling you back normally within three working days.
  • You can make your call anytime. If we cannot pick the phone up, our answer phone will be available, please leave your details and brief enquiry details.
  • Messages are checked daily (except weekends).
  • If there is a genuine urgency please say so and we will try prioritise your enquiry.


E-mail Service –

  • Can be sent at any time
  • All e-mails are checked daily (except weekends).
  • Please detail your enquiry, and be aware we may have to get back to you for further information.
  • We aim to reply within three working days.


Face to Face Triage - Tuesday & Thursday 10am to 12pm

  • You will be asked for your details and your enquiry details. This helps us assess how best to deal with your enquiry and either see you there and then, arrange an appointment, or arrange a telephone call over the next three working days.
  • Keeping numbers in the bureau low also helps minimise Covid spread.



We will provide an appointment if your enquiry requires one, and after initial discussion with an adviser.


Document drop-off

If you need to hand in any documents this can be done as follows:

Monday 9.30 to 12.30, Tuesday 9.30 to 12.30, Wednesday 9.30 to 12.30, Thursday 9.30 to 12.30


Alternative advice numbers:

Money Talk Team for benefits and debt advice - 0800 085 7145

Advice Direct Scotland for consumer advice - 0808 164 6000

Shelter for housing advice - 0808 800 4444

ACAS for employment advice - 0300 123 1100


 Visit Advice for Scotland website or the Money Map Tool for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.


Advice in person

For more complex issues or ongoing problems, you should visit us so we can discuss your situation in person. Face-to-face we’ll have the time to talk about everything that’s going on and offer you the best advice.

Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

  • Call our bureau directly

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you within three working days.


Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.