Get Advice

Get Advice

How to get free, impartial and confidential advice

If you need advice, information or guidance, Grangemouth & Bo'ness Citizens Advice Bureau is here for you.

Visit the Citizens Advice website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.

For most enquiries face to face discussions with an adviser is the best way help with your enquiry. We appreciate this is not always possible for many people and as such have the following alternative options:

Send your enquiry in by E-mail to adviser@grangemouthcab.casonline.org.uk. We will try reply as soon as we can, usually within two working days, which may include seeking further information on your enquiry.

For specific enquiries, the following helplines are available;

Benefits advice - Financial Health Check (FHC), Telephone - 0800 085 7145, website www.financialhealth.scot

Univeral Credit advice - Help to make a UC claim and up to date of first payment, telephone 0800 023 2581, Web Chat: www.cas.org.uk/helptoclaim

Energy and Postal Service advice - Citizens Advice consumer service (Scotland), Tel: 03454 04 05 06 (Monday to Friday from 9.00am to 5.00pm).

 

Information is also available from the following non-CAB organisations:

Local Services - see Falkirk Council website  http://www.falkirk.gov.uk/

Housing advice - Shelter Scotland - 0808 800 4444, website https://scotland.shelter.org.uk/

Complaint with goods and services - Advice Direct Scotland's Consumer Service Freephone: 0808 164 6000, website: www.consumeradvice.scot 

Employment advice - Acas helpline 0300 123 1100, available Monday to Friday 8am-6pm. Website http://www.acas.org.uk/index.aspx?articleid=1410

 

 

Advice in person

For more complex issues or ongoing problems, you should visit us so we can discuss your situation in person. Face-to-face we’ll have the time to talk about everything that’s going on and offer you the best advice.

Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

  • Call our bureau directly

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you within three working days.

Self-help

Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.